We are looking to hire, Technical Support Specialist Level 3 Job at SOTI AU Jan 2023
Technical Support Specialist Level 3 Job
Glen Waverley, Australia
Full time
About Company
SOTI is the most respected supplier of mobile and IoT management solutions in the world, managing millions of devices and serving more than 17,000 enterprise clients. Innovative products and services from SOTI give companies the tools they need to effectively mobilise their operations and maximise their mobility spending. SOTI, which extends secure mobility management, provides a comprehensive, scalable solution for the entire administration and security of all mobile devices and connected peripherals deployed in a company. Job at SOTI AU for a Level 3 Technical Support Specialist in January 2023
We are proud to be an equal opportunity employer at SOTI, and we value the uniqueness of our multilingual staff. We are compassionate problem-solvers committed to promoting the top mobile and IoT management solutions for commercialization.
Their commitment to innovation through an entrepreneurial culture and leadership has led to SOTI's growth and success. Employees are driven by their desire to make a difference, add value, and, most importantly, be a part of a winning team. You have a great passion for modern technology, which motivates you to solve complex problems and provide excellent customer service. If you are eager to exhibit your understanding of computer networking concepts, your strong problem-solving abilities in a fast-paced environment, and your readiness to learn, this role offers many opportunities for promotion and a long-lasting career with SOTI.
Job Responsibilities
- You will be a strong contributor to the technical support team providing expert level technical problem-solving advice and will be routinely sought after to address extremely complex and critical customer issues
- Provide subject matter expertise on the implementation and configuration of SOTI software to meet project deliverables, which would include, but not be limited to, such activities as application configuration, application testing and proactively troubleshooting and resolving issues as they arise
- Provide expert level technical support for SOTI’s flagship software MobiControl
- Serve as a technical escalation consultant and mentor to Level 1 and Level 2 support personnel
- Produce accurate and detailed documentation outlining technical issues and resolutions
- Work with internal teams to train, develop and document new product features, changes and improvements
- Participate in cross-functional teams when deemed necessary by management
- Perform other duties outside of the above scope as directed by management
Job Requirements
- A Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field preferred
- Dynamic, confident, self-assured, technically savvy individual capable of providing a high level technical support
- A strong team player capable of working in a fast past, technically progressive environment
- Expert Level knowledge of mobile computing platforms (Android, iOS, Windows CE and Windows Phone)
- A solid understanding of the OSI model and computer networking principles
- Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report
- Must possess expert level knowledge in multiple areas of SOTI’s flagship enterprise mobility management software MobiControlAPPLY NOW
