We are looking to hire, Customer Service Specialist Job at Viva Energy AU Feb 2023
Customer Service Specialist Job
Queensland, Australia
Full time
About Company
A career with Viva Energy is more than just a job. It's an opportunity to participate in something more important. the chance to join a terrific team committed to assisting with our evolving energy needs and helping to build a safe and sustainable energy future. Viva Energy AU is hiring a customer service specialist in February 2023.
Our energy enables industries, sustains local businesses and communities, and facilitates transportation. We are proud of the support we give to the regional economies where we do business and to Australia's energy security.
The transition to low-carbon, sustainable energy sources will be aided by our future ambitions. The people's strength is at the heart of our plans. people that want to help with the issue and the change. People with a desire to change the world in order to ensure the success of our clients, communities, environment, and planet in the present and the future. Will you assist in identifying an energy solution?
Job Responsibilities
- You will love helping customers and no two days will be the same. You will work as part of high performing team delivering an amazing customer experience making the complex simple as you creatively solve problems and provide superior service. Some of the duties you will be performing will include;
- Creating a simple and extraordinary customer experience across all interactions over multiple communication channels: voice, live chat & email
- Demonstrating a strong sense of ownership of issues/scenarios presented day to day, managing them through to completion within designated timeframes
- Identifying and effectively managing a customer’s issue through to an agreed resolution.
- Collaborating with the Shellcard Team to understand how the business strategy/activity links into the focus on an extraordinary Customer Experience
- Collaborating with the offshore CSC to ensure seamless customer experience and limited hand offs
- Use your knowledge to upsell Shellcard CVP & Offers
- You will troubleshoot and promote Customer use of self-service functionality.
- You will develop a specialist knowledge of our Customer journeys and subject matter in order to provide a highly specialised experience.
- Drive improved CSI and NPS to ensure customer satisfaction/experience is exceeded.
- Provide account management for our Mass Market customer segment.
- Deliver against agreed Key Performance indicators and targets
Job Requirements
- People Management and Relationship Building skills
- Develop and strengthen existing and new customer relationships –internal & external
- Driving technical and operational efficiencies to improve Customer Experience and service delivery metrics
- Identifying opportunities to meet customer needs (existing and future) through workshops, collaboration sessions and customer verbatim.APPLY NOW
