We are looking to hire,Business-to-Business Telemarketer Job at Officeworks AU Jan 2023
Business-to-Business Telemarketer Job
North Rocks, New South Wales, AU
Full time
About Company
Larger objects are produced by Officeworks. Our customers, employees, and community are what give us our heart and soul. And if there's one thing that our clever people have taught us, it's that we're capable of achieving a lot of fantastic things every day. Telemarketer Position at Officeworks Australia Jan 2023
a quick pace. Innovative. Inspiring. With 168 retail sites throughout Australia and more than 8000 team members, we are dedicated to giving customers a wide choices at affordable pricing. New ideas and fresh thinking are what we aim to encourage. We enjoy laughing, scoring goals, and supporting one another. We value being rewarded and encouraged. We support educating customers and supporting the community. Our goal is to transform lives.
Job Responsibilities
- In this role you will be comfortable make proactive, outcome driven sales calls, marketing products and services by phone to various potential and existing business clients.
- As part of the role, you will capture customer insights, complete basic administration tasks, generate leads, and meet call outcome and sales goals.
- You will work closely with Marketing to drive action and activation in our non-account managed business customer base with campaign style programs. eg. onboarding new, lapsed or declining sales, category/product upliftAs part of your role you will complete activity based calling programs for other Sales roles with Buying Group and Membership customers.
- Make outbound customer calls or cold calls in order to sell our core service whilst understanding the scope of the opportunity
- Answers questions about our service offering and highlighting relevant features to the client base on your conversation
- Understand whether there is a wider opportunity sat behind the initial lead and how this can be followed up
- Accurately and efficiently enter customer information into company databases giving full transparency of any conversations and/or actions required
- Arrange follow up consultation with clients to pass onto the sales team for follow up.
- Contact customers in response to correspondence or feedback
- Maintain working knowledge of Officeworks Business offer and product and service range, new sites deployed and any other relevant company news that will be beneficial to your role.
- Liaise with core members of the service delivery team including sales, operations, service delivery and client services where necessary ensuring that all communication is recorded on Salesforce and/or the CRM system.
- Deliver consistent results in line with expectation.
- Able to complete 20+ calls/ days
Job Requirements
- Proven experience as telemarketer or similar sales/customer service role face to face or over the phone
- Proven track record of successfully meeting objectives and sales goals (preferably over the phone)
- Working knowledge of relevant computer programs (e.g. Microsoft suite and Salesforce)
- Excellent communication and presentation skills
- Bubbly and approachable personality
- Skilled in negotiation
- Persistent and results-oriented
- Patient and able to handle customer rejection
- Self-motivated and well organised
- Work well in a team, and individually.
- Approachable, outgoing and diplomatic
- Fastidious about accuracy with outstanding attention-to-detailAPPLY NOW
