We are looking to hire, Customer Sales Support Representative Job at Sandvik AU Jan 2023
Customer Sales Support Representative Job
Brisbane, QLD, Australia
Full time
About Company
Sandvik Mining and Rock Solutions, a division of the Sandvik Group, is a significant global supplier of tools, parts, services, and technical solutions for the mining and construction industries. The Sandvik Group employs about 44,000 individuals in more than 150 countries. Job at Sandvik Australia as a Customer Sales Support Representative Jan 2023
We do our business in an ethical and sustainable way. To do this, we consistently uphold moral and ethical standards, put safety first, and show reverence for the environment and the communities where we work. We recognise that diversity enhances us and are committed to maintaining an inclusive workplace where everyone is treated fairly and with respect. Since we are an Equal Opportunity Employer, we encourage applications from women and people of Aboriginal and Torres Strait Islander background.
Job Responsibilities
A day in the life of a Customer Support Representative
- Day to day, you’ll be taking inbound/outbound calls and responding to emails to support your allocated customer base.
- You’ll really get to know your customers and build a strong rapport with them as you assist them with orders and quotations for their daily orders of parts.
- This sometimes involves investigating and resolving delivery and order related inaccuracies, so you must have demonstrated problem-solving skills.
- You get a strong sense of accomplishment when you solve a customer’s delivery problem and keep their operations moving!
- The more technical side of the role involves maintaining information through our Customer Relationship Management system that we refer to as ‘CRM’.
- You’ll also get to work within various e-commerce systems to handle transactions between Sandvik and the customer.
- As a global organisation, you’ll speak with a lot of different people from our supply chain network around the globe.
Job Requirements
To be successful, you need to have
- A passion for customer service so you can support our customers exceptionally well!
- You bring with you at least 2 years of customer service in a role/industry such as telecommunications, insurance, retail, hospitality or any other industry that provides excellent customer service.
- You will also need to have a great work ethic which is honest, professional and demonstrates integrity, as this is the kind of attitude we want to present to our customers.
- As a member of a team, flexibility, adaptability to change, and good communication skills are some of the essential qualities you will bring to ensure your success.
- You will enjoy being part of a team who work collaboratively as well as autonomously.APPLY NOW
